Dear FacilityONE Client,
Starting March 25, 2025, users will no longer be able to create work orders directly in Account Administration. When selecting the “Create Work Order” option, you will be automatically redirected to UNITY to complete the process.
To help you prepare, we’ve included a how-to guide on creating a work order in UNITY: 🔗 How to Create and Edit a Work Order in UNITY
Additionally, in-line editing of work orders will also be transitioning to UNITY. You’ll no longer be able to make edits within Account Administration’s “Find” feature. Instead, all in-line edits can be completed in table view within UNITY.
For step-by-step instructions, please view this guide in our Knowledgebase:🔗 In-Line Editing for Work Orders in UNITY
If UNITY is unfamiliar to you at this time, we believe that you will find it to be similar to managing work orders in Account Administration, just with an improved user experience. If you have any questions, please don’t hesitate to contact our support team at support@facilityone.com.
Thank You,
The FacilityONE Product Team
